Get in Touch With Us
Got a question about how we review the highest payout online casinos, spotted something that needs correcting, or just want to tell us what you think? This is the page for that. Below is how to reach us, what we can help with, and what happens after you send a message.
How to Reach Our Team
Email is the best way to contact us: [email protected]. We aim to reply within two working days, though it can take a little longer during busy stretches.
A quick note on what your message is about helps us route it to the right person faster — for example, whether it's a question about a specific casino's bonus terms, a correction, or general feedback on the site.
What We Can Help With
We cover a wide range of topics related to real money online casinos in the US, and our contact channel reflects that spread. Common reasons readers write in include:
- Questions about our rankings — how we weigh payout speed, licensing, and bonus terms when comparing casino sites, and why one option ranks above another.
- Bonus and payout queries — if wagering requirements, withdrawal limits, or expiry dates on an offer aren't clear, ask us before you claim anything.
- Corrections — licensing details, payout methods, and bonus terms change. If something looks out of date, tell us and we'll look into it.
- Content suggestions — ideas for topics we haven't covered yet, including state-specific rules or newer casino sites.
- Responsible gambling concerns — if you or someone you know is struggling with gambling, mention it in your message and we'll point you toward appropriate support resources.
- Non-US options — if you're asking on behalf of someone outside the US, our page on trusted non-GamStop casinos UK covers a different market entirely and may be more relevant.
Before You Write to Us About a Specific Casino
A few things are worth checking yourself first, since they answer most of the questions we receive:
- Eligibility — most US online casinos require players to be at least 21, physically located within a state where online real-money gambling is legal, and in some cases a resident of that state. Availability varies by state law, so what works in one place may not in another.
- Licensing — a legitimate casino operates under a recognized gaming licence appropriate to the state or jurisdiction it serves. This matters because it's what gives you recourse if something goes wrong, and it's the first thing we check before an operator appears on this site.
- Bonus terms — offers like deposit matches or free spins almost always carry wagering requirements, game restrictions, maximum withdrawal caps, and expiry windows. Read the terms on the operator's own site before you claim anything; we describe headline offers here, but the operator's terms page is the final word.
- Payout times — withdrawal speed depends on the method. ACH transfers and online banking tend to take a few business days; e-wallets and crypto are often faster; debit card withdrawals and cash-at-partner-casino options vary by operator. Verification (KYC) is usually required before a first withdrawal clears.
If your question is about one of these areas for a specific casino, let us know which one and we'll do our best to clarify from what's publicly documented.
What Happens After You Email Us
A real person reads every message — we don't rely on automated replies to close out enquiries. Once we've reviewed what you've sent, we'll either answer directly, point you to the relevant page on this site, or follow up with further questions if we need more detail.
We aim to respond within two working days. If your message concerns a responsible gambling issue, we'll prioritize pointing you toward support resources rather than a delayed general reply.
Our Standards on Accuracy
Casino terms, licensing status, and payout methods change over time, and we rely partly on readers to flag anything that looks stale. If you've had an experience with an operator listed on this site — good or bad — that you think other readers should know about, we want to hear it. Reader feedback genuinely shapes what we correct and what we cover next.
We're not able to intervene in disputes between a player and a casino, and we don't process withdrawals, verify accounts, or resolve billing issues — those go directly through the operator's own support channels. What we can do is help you understand terms, licensing, and how a site's payout structure compares to others before you sign up.